FAQ

FAQs 

Can I get free or discounted items for a promotional event or client tasting?

Unfortunately not. Unlike the bigger hire companies we cannot offer this service. Wear and tear on our items means that each time they are sent out, the life span is reduced. Therefore we don’t provide any sort of discount or free hire.

 

How long can I keep the items?

We want you to relax and enjoy your event so you can keep anything you hire for 3 days. That way you can collect or we can deliver a day before and collect after the event. If you require the items for longer we can arrange this at an extra cost.

You can collect and return items from / to our unit Monday to Friday between the hours of 0900-1730. Our unit is closed to deliveries and collections at Weekends and on Bank Holidays. Delivery/collection out of hours is possible with prior agreement.

Do you deliver and collect?

Yes. We work with a courier service and can arrange to  deliver and collect all over London and the surrounding counties, and further afield, 7 days a week.

The most cost effective time for us to Deliver and Collect is during office hours Monday to Friday.

Our delivery charges are based on a standard charge of £30.00 within Central London. We charge extra for Evening, Weekend, Night and Bank Holiday appointments by prior arrangement.

You can collect and return items from / to our unit Monday to Friday between the hours of 0900 – 1730. Our warehouse is closed to deliveries and collections at Weekends and on Bank Holidays. Delivery/collection out of hours is possible with prior agreement.

 

Do you have a minimum order value?

Yes it’s £150 ex VAT and delivery.

 

Can I collect and return items myself?

Yes. You can collect the items from our South West London address yourself or via an Addison Lee Van or similar service. Due to the increased risk of damage, we do not allow the use of overnight courier services.

Simply return the items to us when your event is over.

You can collect and return items from / to our unit Monday to Friday between the hours of 0900-1200 and 1400- 1730. Our warehouse is closed to deliveries and collections at Weekends and on Bank Holidays. Delivery/collection out of hours is possible with prior agreement.

 

How do you pack the items?

We ensure all items are properly packed to keep them safe and enable you to move, store and repack them after use easily. We use rigid plastic crates and, where appropriate, we further protect the items in padded pouches or with bubble wrap. We ask that you repack the items the same way that you have received them in order to minimize your risk of damaging the items during return.

 

How do I clean the items before returning them?

A soft cloth and sanitiser only. No scourer and never in the dishwasher or immersed in hot water.

 

What type of payment do you accept?

We accept payment by credit card. We do not accept American Express